Dashboard Guide
Dashboard Guide
Section titled “Dashboard Guide”The Plugy dashboard at my.plugy.me is your control center for managing AI support bots.
Projects
Section titled “Projects”Each project represents one bot/business:
- Settings — Bot persona, language, AI model, response rules
- Knowledge Base — Documents, FAQs, and training data
- Channels — Connected messaging platforms
- Conversations — Live and historical chat sessions
- Analytics — Performance metrics, B-score, response quality
Creating a Project
Section titled “Creating a Project”- Click “New Project” on the dashboard
- Fill in project details (name, language, industry)
- Upload your knowledge base documents
- Configure bot instructions and persona
Managing Channels
Section titled “Managing Channels”Connect one or more channels per project:
- Telegram — Requires bot token from @BotFather
- JIVO — Requires webhook URL from JIVO settings
- Email — Forward support emails to your Plugy inbox
Viewing Conversations
Section titled “Viewing Conversations”The Conversations tab shows all chat sessions:
- Filter by channel, status, date
- View full conversation history
- See AI confidence scores per response
- Manually intervene or escalate
Analytics
Section titled “Analytics”Track your bot’s performance:
- Resolution Rate — % of conversations resolved without human help
- Response Time — Average time to first response
- Customer Satisfaction — Based on feedback and escalation rates
- B-Score — Plugy’s quality metric (Focus x Alignment x Consistency x Experience)