Modules

Modules extend your bot’s capabilities beyond basic Q&A.

Available Modules

Module	Description	Use Case
Service Check	Check server/service status via hosting panel APIs	Hosting companies
Freshdesk	Create tickets, search knowledge base	Any business with Freshdesk
Zabbix	Check infrastructure incidents	DevOps teams
WebCrawler	Auto-update knowledge base from your website	All
Identity	Email verification and cross-channel identity mapping	All
Email Notify	Send email notifications for chat events	All

How Modules Work

When your bot detects a customer needs action beyond a text response, it triggers the appropriate module:

Customer: “My server is down”
Bot detects intent and triggers Service Check module
Module checks server status via your hosting panel API
Bot responds with real server status, not a generic answer

Configuring Modules

Go to your project settings in my.plugy.me
Navigate to the Modules tab
Enable the modules you need
Enter required credentials (API keys, URLs)
Test the module connection

Module Details

Service Check

Checks IP and port reachability for customer server diagnostics. When a customer reports a server issue, the bot can automatically verify whether the server is responding.

Freshdesk

Full CRM integration:

Create support tickets from conversations
Search existing tickets by email or keyword
Search the Freshdesk knowledge base
Auto-generate ticket summaries from conversation history

Zabbix

Queries your Zabbix monitoring system for active incidents. When a customer reports an issue, the bot can check for known infrastructure problems.

WebCrawler

Automatically fetches and indexes content from your website URLs to keep your bot’s knowledge base up to date.

Identity

Email verification via OTP codes. Maps customers across channels (Telegram, JIVO, web) to a single verified identity.

Email Notify

Sends email notifications for chat events such as:

Chat closed by the bot
No human agent available for escalation
Customer submitted a satisfaction rating