Introduction

Welcome to Plugy

Plugy is a self-improving AI support platform that learns from every conversation. Sign up at my.plugy.me and launch your first AI support bot in minutes.

Key Features

• Multi-LLM Engine — ChatGPT, Gemini, and more with automatic failover
• Omnichannel — Telegram, JIVO, WhatsApp, Web Widget — one dashboard for all
• Self-Learning (ONDA) — 6-level optimization spiral that improves responses automatically
• Infrastructure-Aware — Pre-response enrichment from monitoring and incident systems
• Modular — CRM, tickets, billing, service checks — enable what you need
• Zero Setup — No servers to manage, no infrastructure to maintain

How It Works

Plugy processes every customer message through a 4-step cognitive cycle:

1. SCAN — Load conversation context and customer history
2. THINK — Analyze intent, emotion, and tone
3. RETRIEVE — Find relevant answers from your knowledge base
4. RESPOND — Generate a context-aware response

After each conversation, the ONDA self-learning system analyzes performance and continuously improves your bot’s responses.

Getting Started

1. Sign up for a free account
2. Create your first bot in 5 minutes
3. Explore the dashboard to manage your bots
4. Connect a channel to start receiving messages