Monitoring & Analytics

Monitoring & Analytics

Track your bot’s performance and conversation quality from the Plugy dashboard.

Dashboard Overview

The main dashboard at my.plugy.me shows key metrics at a glance:

• Active Conversations — Number of ongoing chats
• Messages Today — Total messages processed today
• Resolution Rate — Percentage of conversations resolved without human help
• Average B-Score — Overall quality metric across all conversations

B-Score Tracking

The B-score is Plugy’s quality metric. It tracks four dimensions:

Component	What It Measures
Focus	Is the answer relevant to the question?
Empathy	Does the tone match the situation?
Consistency	Does it align with the knowledge base?
Experience	Does it use conversation history effectively?

View B-score trends over time in your project’s Analytics tab.

Conversation Analytics

In the Conversations tab, you can:

• Filter conversations by channel, status, and date
• View individual conversation quality scores
• Identify conversations where the bot struggled
• Track escalation rates and patterns

Self-Learning Progress

Monitor how the ONDA self-learning system is improving your bot:

• View iteration history with before/after B-scores
• See which improvements were approved or rejected
• Track the current ONDA level
• Monitor convergence toward optimal performance

Alerts

Set up alerts for important events:

• B-score drops below a threshold
• Escalation rate spikes
• Self-learning iterations are consistently rejected
• Bot response time increases

API Access

Access analytics data programmatically via the API:

• Projects API — Dashboard statistics
• Conversations API — Conversation quality metrics
• ONDA API — Self-learning iteration history