Modules
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Modules
Section titled “Modules”Modules extend your bot’s capabilities beyond basic Q&A.
Available Modules
Section titled “Available Modules”| Module | Description | Use Case |
|---|---|---|
| Service Check | Check server/service status via hosting panel APIs | Hosting companies |
| Freshdesk | Create tickets, search knowledge base | Any business with Freshdesk |
| Zabbix | Check infrastructure incidents | DevOps teams |
| WebCrawler | Auto-update knowledge base from your website | All |
| Identity | Email verification and cross-channel identity mapping | All |
| Email Notify | Send email notifications for chat events | All |
How Modules Work
Section titled “How Modules Work”When your bot detects a customer needs action beyond a text response, it triggers the appropriate module:
- Customer: “My server is down”
- Bot detects intent and triggers Service Check module
- Module checks server status via your hosting panel API
- Bot responds with real server status, not a generic answer
Configuring Modules
Section titled “Configuring Modules”- Go to your project settings in my.plugy.me
- Navigate to the Modules tab
- Enable the modules you need
- Enter required credentials (API keys, URLs)
- Test the module connection
Module Details
Section titled “Module Details”Service Check
Section titled “Service Check”Checks IP and port reachability for customer server diagnostics. When a customer reports a server issue, the bot can automatically verify whether the server is responding.
Freshdesk
Section titled “Freshdesk”Full CRM integration:
- Create support tickets from conversations
- Search existing tickets by email or keyword
- Search the Freshdesk knowledge base
- Auto-generate ticket summaries from conversation history
Zabbix
Section titled “Zabbix”Queries your Zabbix monitoring system for active incidents. When a customer reports an issue, the bot can check for known infrastructure problems.
WebCrawler
Section titled “WebCrawler”Automatically fetches and indexes content from your website URLs to keep your bot’s knowledge base up to date.
Identity
Section titled “Identity”Email verification via OTP codes. Maps customers across channels (Telegram, JIVO, web) to a single verified identity.
Email Notify
Section titled “Email Notify”Sends email notifications for chat events such as:
- Chat closed by the bot
- No human agent available for escalation
- Customer submitted a satisfaction rating